HT-00123

Quilted Satin Fabric with Inner Memory Foam

Your saddle pad is not just an essential piece of equestrian equipment it’s also an investment in your horse's comfort and well-being. To ensure your saddle pad remains in top condition and provides the best support for your horse, regular care and maintenance are crucial. Learn how to wash and clean your saddle pads in our Products Care Blogs on topic "How to Properly Care for Your Saddle Pads?".

Shipping Policy:

At Horse Tech International, we strive to provide efficient and timely shipping for all our bulk orders. Here is an overview of our shipping policy:

1. Order Processing: Once you place a bulk order with us, our team will process it within 2 business days. During peak seasons or holidays, processing times may be slightly longer.

2. Shipping Methods: We offer various shipping methods to cater to your needs and preferences. The available options will be displayed during the checkout process.

3. Shipping Costs: The shipping costs for your bulk order will depend on the size, weight, and destination of the shipment. You can view the applicable shipping fees at checkout before finalizing your order.

4. Delivery Times: The estimated delivery times will vary depending on the destination and chosen shipping method. Please note that these are only estimates and actual delivery times may vary due to unforeseen circumstances or delays outside of our control.

5. Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email so you can easily track the progress of your shipment.

6. International Shipping: We offer international shipping for our bulk orders as well. Please note that additional customs duties, taxes, or fees may apply depending on the destination country's regulations.

Return Policy:

We take pride in delivering high-quality products at Horse Tech International; however, if you are not completely satisfied with your bulk order, we have a comprehensive return policy in place:

1. Eligibility: To be eligible for a return, please ensure that you initiate the return process within 7 days from the date of receiving your order.

2. Return Authorization: Before returning any items from your bulk order, please contact our customer support team to obtain a Return Authorization (RA) number and further instructions on how to proceed with the return.

3. Condition of Items: All returned items must be unused and in their original packaging with all tags intact in order to qualify for a refund or exchange.

4. Return Shipping Costs: The customer is responsible for covering the return shipping costs unless there was an error on our part or if the item received was defective or damaged during transit.

5.Refund Process:
- Upon receiving and inspecting the returned items, we will issue a refund back to your original payment method.
- If you opt for an exchange instead of a refund, we will arrange for the replacement item(s) to be shipped out promptly.
- Please note that it may take up to 7 business days for refunds to reflect in your account after processing.

6.Exclusions:
- Customized or personalized items cannot be returned unless they were received damaged.
- Sale or clearance items are not eligible for returns unless they were received damaged.
Please contact us directly if you have any specific questions about our shipping or return policy related to your Horse Tech International bulk orders.